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How Can We Help Today?

Owned and operated by Triple Crown Elite, our team is ready to help with orders, product questions, or design guidance.

We typically respond within 24 hours
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Email
support@TripleCrownElite.com
Within 24 hours
Phone
(239) 251-4661
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours for quick answers
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Shipping is free on most orders within the Continental U.S. (excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that link to follow your shipment from our warehouse to your door.

What is your return policy?

We offer 30-day returns on eligible items. If something does not meet your expectations, please review our Return Policy page for full details on how to start the process.

Can I exchange an item for a different model or finish?

Yes, exchanges are available within our return window. Contact our team with your order number and the item you would like instead, and we will walk you through the steps.

How do I choose the right gazebo or pergola size for my space?

Measure your patio or deck area and leave at least two feet of clearance on each side for comfortable movement. Our team can also help you select the best dimensions based on your outdoor layout and intended use.

What materials are your outdoor furniture sets and fire tables made from?

Our collections feature weather-resistant frames, durable tabletop surfaces, and fade-resistant fabrics designed to hold up across seasons. Each product page includes detailed material and construction specifications.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Select a topic...
Order Status or Tracking
Returns or Exchanges
Product Sizing and Fit for My Space
Outdoor Kitchen or Grill Question
General Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Replies

Our support team responds to every inquiry within one business day so you are never left waiting.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Quality You Can Trust

Every gazebo, grill, and furniture set is built with durable, weather-resistant materials designed to last.

Free Continental Shipping

Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy for added peace of mind.